I actually got the money today. Yesterday I called them, and nice woman said it 'is being processed, and will be in your account in seven to fourteen days.' This morning I checked, and there it is. All of it, every last sou, just begging to be spent...
Oddly, I don't feel triumphant, though I did let out a whoop that frightened the cats: I feel mildly guilty.
Hey ho. So now I'm going after a couple of mortgage companies, and a credit card company.
If anyone wants all the relevant information it's at http://www.consumeractiongroup.co.uk